Web 2.0 and Social Networking

Thu, 29 Apr 2010 12:45:00 EDT

Web 2.0 and Social Networking – what do those two technologies have in common? When looking at them independently, and from a purely technical point of view, you might think they don’t have a lot in common. However, merge the concepts of two of the hottest technical advances to come around in a while and you have the power to change the world. Not all at once, as change happens over time, but they do provide a framework and the opportunities for major change, which is a first step and much of what we discuss here. My hope is that you can use this excerpt as a reference that provides some concrete guidelines for creating and then implementing a strategy for Web 2.0 and Social Networking integration within your group or organization. Much of the focus in the Web 2.0 and Social Networking space has been toward customer interaction; that is, how to draw in or collaborate better with customers through blogs, forums, or Facebook and MySpace pages; how to increase brand or product awareness or drive sales with viral marketing campaigns; or how to increase customer satisfaction using AJAX so that pages are updated almost automatically. We’ll look at these ideas and more. However, we also turn our focus inward to the enterprise to see how we can use new strategies and technologies to increase productivity, collaboration, knowledge management, and creativity of our employees and partners.

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Web 2.0 and Social Networking